Shipping policy

Shipping Policy – Glutanova

Last Updated: 7th of June 2026

Thank you for shopping with Glutanova. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Ireland

  • 2–5 business days

United Kingdom

  • 3–7 business days

Europe

  • 5–10 business days

International

  • 7–21 business days

Please note that delivery times are estimates and may vary depending on your location and shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, Glutanova may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to update.

Delayed Shipments

While we strive to meet all estimated delivery times, Glutanova is not responsible for delays caused by:

  • Postal services or courier companies

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Events beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first.

Glutanova is not responsible for lost or stolen packages that have been marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

We will review your claim and arrange a replacement where appropriate.

International Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Contact Us

For shipping-related questions, please contact:

Glutanova Customer Support
Email: support@glutanova.com

By placing an order with Glutanova, you agree to the terms outlined in this Shipping Policy.